This role is in person at our office in the Williamsburg neighborhood of Brooklyn, NY.
As a small team, we’re all generalists, constantly pick up new challenges, and interface with customers regularly. Regarding product and code, we’re looking to work with experienced people who can pick a problem and solve it.
We’re adding new customers every week, and as a result, we have more questions, feedback, and support tickets from developers using Fern than ever before. That’s why we’re adding a customer-centric software engineer to our team.
What you’ll do
Have direct relationships with customers. Whether they’re a CTO, VP of Eng, or Software Engineer, you’ll be the face of Fern and the first person they turn to when they need help. You’ll quickly build a network within the SaaS startup community, especially among YC founders.
Whether they’re a CTO, VP of Eng, or Software Engineer, you’ll be the face of Fern and the first person they turn to when they need help. You’ll quickly build a network within the SaaS startup community, especially among YC founders. Move fast. To support our customers, you’ll work across several codebases to release bug fixes and features. For example, one day you may fix a bug related to our TypeScript SDK generator and another day you may add features to the Docs Frontend.
To support our customers, you’ll work across several codebases to release bug fixes and features. For example, one day you may fix a bug related to our TypeScript SDK generator and another day you may add features to the Docs Frontend. Drive our product roadmap. When you hear a request from a customer that feels hard to build, they may be questioning an assumption we made 6 months ago or proposing a feature requiring a large engineering effort from us. You can use this customer context to build something people want.™
When you hear a request from a customer that feels hard to build, they may be questioning an assumption we made 6 months ago or proposing a feature requiring a large engineering effort from us. You can use this customer context to build something people want.™ Build our team. We’re growing, and you will work directly with the CEO, CTO, and other founding members to bring in talented engineers.
What you’ll bring
4+ years of professional software development, ideally some of which you’ve spent as a solutions engineer, forward deployed engineer, or founder
Strong written and verbal communication skills
Significant experience working with the OpenAPI specification
Significant experience with TypeScript
Ability to think on your feet and solve problems during calls with technical customers
Willingness to be a polyglot and work across multiple programming languages (e.g., TypeScript, Python, Rust)
What we offer
Interesting and challenging work
An opportunity to build a network of founders and engineering leaders
First-hand experience building an early-stage startup
A salary of $156,000 to $192,000 and equity
Living proximity bonus of $18,000 per year if you choose to live near the office
Meals (breakfast, lunch, and dinner) at the office
Health, dental, and vision insurance
Unlimited vacation
Our tech stack